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FAQs

If there is anything else you are unsure about please don't hesitate to contact us.

 

What are your hours of operation?
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Office hours are Tuesday to Friday from 10am to 4:30pm.  Of course deliveries and pick ups occur at all sorts of times! 

We are happy to make appointments outside these times by prior arrangement.  We are not always at the warehouse so if you'd like to come and have a look around please send us an email with your preferred time and someone will be in touch.  We look forward to meeting you.

Is there a minimum order?
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No!  No order is too small or too big.

However please note that if your product is for delivery these costs can seem disproportionate when the order is very small. 

How long is the hire for?
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The prices on the website are based on a 1-3 day hire.  This allows for the items to be delivered the day before an event and picked up day after.   

However should you need your items for longer please let us know and we can discuss options.  Often we simply increase the number of hires according the the length of time.

How much is delivery?
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Delivery is calculated by location, day and time of delivery and collection, as well as accessibility and type of product.  Unless otherwise allowed for, delivery is to one place at your venue for you or your stylist to set up as preferred.  We assess each quote accordingly and all delivery costs will be included in the formal quote we send you.

How do I secure my booking?
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We can not hold items for you until a deposit is received.  We require a deposit of 50% to take items out of our hire inventory during your desired date but your invoice must be paid at least one full one day prior to delivery.  Please ensure you have read all our terms and conditions when you recieve your invoice.